Game Master / Customer Support Representative (m/f) (different languages)

Location: Berlin, State, Germany

Department: Customer Support

Type: Full Time

Min. Experience: Entry Level

Aeria Games & Entertainment is the leader in free-to-play massively multiplayer online (MMO) games in North America, Latin America, and Europe. Since we started out in 2006, we have been leading the way in publishing online games through our offices in Santa Clara, Berlin, São Paulo and Tokyo. We are home to a community of over 40 million gamers and offer a diverse catalogue of titles including such hits as Shaiya, Last Chaos, Grand Fantasia, WolfTeam, and Eden Eternal.

We offer rewarding career opportunities, competitive salaries, and a fun work environment right in the heart of Berlin. Shiatsu massages, German and English lessons and a great team spirit are integral part of our inspiring company culture. If you have a passion for people and are looking for a challenge within a fast-growing startup – we are looking forward to your application as

 Game Master / Customer Support Representative (m/f) (different languages)

Your Responsibilities:
• Communicate with customers to understand their needs and demands
• Answer e-mail customer support tickets in a professional manner
• Manage and promote in-game and forum events
• Ensure that every player and character gets a bit of the spotlight
• Write compelling error-free texts to increase player participation or sales
• Maintain a fun and cooperative gaming community
• Test and write bug reports for content in development
• Evaluate upcoming games and provide feedback
• Work in a team and share information across multiple international teams
• Execute daily tasks on a reliable basis

Your Qualifications:
• Experience in customer support
• Experience with and passion for online or mobile games
• Good English language skills
• Experience in growing or moderating an online community is a plus
• Ability to handle difficult customers in a polite, professional manner
• Experience in sales is a plus
• Willingness to work during peak gaming hours: nights, weekends, holidays
• Passion for working in a startup environment within a performance-driven company


What we offer:
• A casual, fun and energetic work environment in a fast-growing start-up in the very heart of Berlin (Kreuzberg)
• A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
• A very international team of fun and passionate colleagues
• Regular company parties, Shiatsu massages, German lessons and a proper gaming room

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